Deal with customer queries regarding all breakdowns, preventive maintenance and the renewal of service agreements within agreed time limits.
Prioritize and mange many open cases at one time.
Send surveyors / engineer remedial quotations.
Raise calls for repair & maintenance; allocating jobs to service engineers.
Communicate with customers, field engineers and field sales giving clear and concise information regarding the status of the enquiry.
Respond to customer queries and complaints.
Deal with daily telephone tasks.
Update Internal systems.
Use a range of office software including Excel, Word and various databases.
Manage engineers diaries on a daily basis with geographical background
Negotiable and very competitive dependent on experience.
Pension scheme 5% matched by the company
Company van and main tools provided
Monday to Friday 08:00 – 17:00
Overtime – when required
25 days full paid annual leave plus bank holidays
Education & Experience:
GCSE or equivalent (preferred)
Office Experience: 1 year (preferred)
London South East, Greater London: reliably commute or plan to relocate before starting work (required)