At Trustee Fire & Security, fostering a deep understanding and appreciation for all aspects of the business is a core value. Recognising the importance of hands-on experience and knowledge-sharing, the company recently organised multiple day trips for our in house team. They were given the unique opportunity to accompany an engineer on-site, delving into the intricacies of a typical day and gaining invaluable insights into the roles and responsibilities of the TFS engineering team.

Jo spent the day with engineer Peter D and had the following to say about her experience;

On the day I was able to learn more about what the engineers face on a day-to-day basis, we think a PPM (planned preventative maintenance) would be straight forward but sometimes the engineers are faced with challenges such as smoke alarms not detecting when tested.

I also was able to learn a lot more about fire alarms as I am mainly intruder based, it was interesting to see how the alarm worked and was maintained. I enjoyed learning about the different components on the alarm to make the whole system work.

I was also faced with an in day call out and was able to see what the engineer must face when this happens and how complicated some faults can be even after changing the part that caused the issue. 

I enjoyed testing the smoke detectors and the heat detectors it was simple but very intriguing to see how the alarm triggers and shows you if it is working or not. Also, when being out with the engineer you also learn that getting to a job that is 15 minutes away isn’t always as easy, due to traffic and parking. I could see that this caused most of the issue of running behind on jobs. 

An engineer’s job isn’t easy, and I could see that first hand. It made me more considerate to the engineer’s day. It also makes you more considerate to what jobs we are going to send the engineers on the day as this can make their day even harder!

I would love to do this again as I feel more confident knowing what a PPM involves and a call out, I feel as if I can be more considerate to the engineers when sending them the jobs and knowing what they will more than likely face when on site.