TRUSTEE FIRE & SECURITY

Privacy Policy

Last updated: October 2025

Trustee Fire & Security Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our websites, contact us, or use our services.
By using our websites, you agree to the terms of this Privacy Policy.

Who We Are

Company Name: Trustee Fire & Security Ltd
Registered Address: Trustee House, Cray Valley Road, Orpington, BR5 2UB
Company Registration: Registered in England and Wales, Company No. 01407171
Contact Email: info@trusteefiresecurity.com

This Privacy Policy applies to the following websites:
https://www.trustee firesecurity.com
https://www.trustee firesecurity.co.uk

Information We Collect

We may collect and process the following types of personal data:

Name and contact details (such as email address, phone number, and postal address)

Information you provide when you complete forms on our website

Information relating to enquiries, quotations, or services requested

Job application information, including CVs and covering letters

Technical data such as IP address, browser type, and browsing behaviour (collected via cookies and analytics tools)

Any other information you voluntarily provide to us

How We Collect Information

We collect personal data through several methods:

When you fill out forms on our website, including contact and enquiry forms

When you communicate with us by phone, email, or in person

When you apply for a job with us

Through cookies and analytics tools when you browse our website

Through CCTV and security systems at our premises (where applicable)

How We Use Your Information

We use your information for the following purposes:

To respond to enquiries and provide customer support

To supply our fire and security services and manage contracts

To process job applications and recruitment activities

To manage and improve our website, including analytics and performance monitoring

To comply with legal and regulatory obligations

To send you information about our services or updates, if you have opted in to receive marketing

Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Your consent (e.g., for marketing communications)

The performance of a contract or to take steps at your request prior to entering into a contract

Compliance with a legal obligation

Our legitimate interests, including running our business, maintaining security, and improving our services

Sharing Your Information

We may share your personal data with:

Trusted service providers and subcontractors who support our business operations

IT service providers, website hosting, and analytics platforms (e.g. Google Analytics)

Regulatory bodies, insurers, or legal advisers if required for compliance or legal reasons

Law enforcement agencies where required by law

We do not sell your personal data to third parties.

International Transfers

Some of our service providers may transfer or store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information, such as approved contractual clauses or equivalent legal protections.

Data Security

We take data security seriously and use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These include secure servers, encryption, access controls, and regular data protection training for our staff.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. For example:

Enquiry information is typically retained for up to 12 months.

Job application data is retained for up to 6 months unless you join our team.

Contractual and invoicing records are kept for the statutory retention periods.

Marketing

If you have consented, we may send you marketing communications by email or other means to inform you about our services and news.
You can withdraw your consent or opt out of marketing at any time by clicking the “unsubscribe” link in our emails or by contacting us at info@trusteefiresecurity.com .

Cookies & Analytics

Our websites use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience. We use Google Analytics to collect anonymous statistical information such as visitor numbers and pages viewed.
You can manage or disable cookies through your browser settings. For more details, please see our [Cookie Policy].

Your Rights

Under data protection laws, you have the following rights:

The right to access your personal data

The right to request correction of inaccurate data

The right to request deletion of your data (in certain circumstances)

The right to object to or restrict processing

The right to data portability

The right to withdraw consent where processing is based on consent

The right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, please contact us at info@trusteefiresecurity.com.

Children

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@trusteefiresecurity.com
Address: Trustee House, Cray Valley Road, Orpington, BR5 2UB