How easy was it to contact us by phone or email?

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How satisfied were you with the help desk during your first contact?

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How well did we communicate what would happen next?

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How professional and courteous was the engineer on site?

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How respectful was the engineer of your property or working environment?

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How satisfied were you with the quality of the work completed?

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How satisfied were you with the overall time taken from first contact to completion?

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How satisfied are you with the overall service you received?

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How likely are you to recommend our company to others?

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What did we do well?

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