FREQUENTLY ASKED QUESTIONS
How Can We Help?
How much are call outs?
All of our call out costs are subtract to contract status – for more information of Maintained & Non Mainrained call out costs, please call our help desk on : 02084615476
What areas do you cover?
Our core coverage is London and Kent. We also operate nationwide across England
Do you have Department Contact Numbers?
We use a single help desk. Call 02084615476 and we’ll route you to the right person.
Store Manager / Workshop: Dan
Fire Doors: Rebecca, William, or Jack S
Projects: Jo or Kristina
Quote query: Jack G
Quote acceptance: Jess
Helpdesk supervisor: Carlee
What contracts do you offer?
Residential Maintenance Contracts we offer are :
Intruder Alarm Service (Bells Only)
Intruder Alarm Service (With App) – Only if compatible with your current Intruder Alarm set up
Intruder Alarm (Monitored)
Intruder Alarm (Monitored + Digi Install)
Intruder Alarm Service (Bells Only)
Intruder Alarm Service (With App) – Only if compatible with your current Intruder Alarm set up
Intruder Alarm (Monitored)
Intruder Alarm (Monitored + Digi Install)
Annual Maintenance Contracts :
Gates & Railings
Fire Alarms
AOV
Access Control
CCTV
Fire Doors
How do I get a quote for Fire Door Remedials / New doors, following my FRA?
Please send your Fire Risk Assesment to our help desk helpdesk@trusteefiresecurity.com and we will get back to you as soon as possible.
What are your opening hours?
Monday to Thursday : 8 am – 5 pm
Friday : 8 am – 4:30 pm
Saturday & Sunday : Closed
Friday : 8 am – 4:30 pm
Saturday & Sunday : Closed
How can I contact you about my experience?
To share feedback or ideas – or to speak with our team about your experience, please email :
d.bryant@trusteefiresecurity.com.
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